VIDEO – Small Business Owners Survival Guide For The Recession

Published by Mike Michalowicz (Google+)


Check out the 17 minute training video Mike did in our conference room.  In the video he walks you through all the distinct phases of a recession and how to make your business thrive in these times. - http://www.vimeo.com/2089707

By Mike Michalowicz, Author of The Toilet Paper Entrepreneur

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Category: Video
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  • http://www.diymarketers.com Ivana Taylor

    This is a terrific video – really well put together! The quality is excellent and the tips are concrete. I’m passing it on!

  • Mike Michalowicz

    I NEED YOUR FEEDBACK

    SOOOOO…. This is a PILOT video. I am trying to do a better job in supporting our TPE community. I want to give “scrapper entrepreneurs” a voice, support, and continous fresh ideas.

    I need your HELP. This video is far from perfect. I have 100 ideas already how to make it better and way more in tune with the TPE community. But I don’t want to bias you. I need your help… Please view the video and tell me how to make it 100 times better, and more in tune with what we are all about.

    Thank you!

    - Mike Michalowicz, a proud TPE

  • Paul S

    Nice video… I definitely liked it, although the sound seemed like it was not very even throughout… I think a cooler version would be to see you counseling actual business owners with their specific issues and then following up. I think that while this was a great video, there was less “take home” knowledge than with your normal videos. It also didn’t clarify as much that you are the TPE… if I didn’t know you, I may have thought you were a reporter. Hope this helps you beee-yotch!

  • http://moneyning.com MoneyNing

    Great video! It really puts into perspective how tough it is out there.

    It would be nice to hear the expert’s advice of making changes, then see a business owner actually trying to implement some afterward that in the video.

    I also think the video was too ambitious. Since it’s a 3-minute feed, I would stick to one point and one point only.

    What i mean is that with this video, you have the first interview with the business owner saying that it’s tough and scary, then a few interviews showing some advices. I would just break those two into 2 different videos since 3-minutes is too short to convey too many ideas.

    If you’d like to deliver more points, you can do a series of these.

    (actually I loved it. Let me know if we can help in anyway as always)

  • Annabel

    Great Video!

    I kind of agree with above. I think it’s excellent; but to make it better I would made it into a series of little videos each with One thing you that do that will help.

    And each time feature a small business owner from a different industry. This will also have people gagging for more.

    I would’ve like to have seen the restaurant own talk a bit more and explain something that he’s done (hopefully that corresponds to your point) that’s worked.

    I liked the 15 mins a day planning idea though. Great bit of advice. It’s something I’ve started doing recently and it’s amazing how much more focused it makes you.

  • http://www.ChicGemsEtc.com Sarah of Chic Gems

    Great video Mike!
    Thanks for the advice!

  • Tony Xiao

    I actually didn’t think this video is nearly as helpful and informative as some of the previous TPE videos. For one thing, the video stressed “survival” and “focus”. But it seems almost redundant to say that a business needs to survive in a down economy. As far as “focus” goes, what precisely does it refer to? Is it implying that a lot of business are not putting energy and thoughts into their business? What “focus” precisely entails is not clear. The very few concrete examples offered in the video are not overly inspiring either. Cut staff, cut cost… those are simply too obvious. Exactly how to do it, as addressed in the previous videos with reference to A, B, and C level employees, is much more stimulating and useful.

  • Marc Silverstein

    Great start. Awesome idea. Love your stuff. But you asked for feedback, so hope you don’t mind if I throw you a few comments.

    1) Love the graphic open

    2) The transition from you in your office to you outside the restaurant is awkward. Face time is important, so shoot both your open and closing stand-ups in the field—or, if you want to open each of these from your office for consistency, bring Mike Schmidt (looking good since his days on the Phillies) and his restaurant in from an over-the-shoulder box—as you explain and introduce Mike and his restaurant. “We went to the Mountain Lakes Market (where???) and talked with Mike Schmidt yadda, yadda, yadda…”

    3) Reference your video in your track. “Mike’s business is in the soup” (as you show the soup). “Mike’s cutting staff faster than he dices vegetables.” Ok, it doesn’t have to be that hokey, but you get the idea. “He’s had to cut his cooking staff, and now prepares all the meals himself.” Need something that occasionally ties the video to your audio.

    4) Nat Sound. Need to hear Mike and restaurant ambient noise under your track.

    5) Try not to have Mike’s chyron cover his face. Either introduce him to set up the bite, or shoot your heads a bit wider.

    6) Wear a mic if you’re going to ask your experts questions.

    7) Put the experts in different chairs with different backgrounds, if you can.
    8) The second expert—the woman—was awesome. Get to her faster. You’re burying your lede—or at least your main points.

    9) Summarize her points again in a graphic—with bullet points.

    10) Shorter video. 2:30 tops.

    But again, the value is the information. The technical stuff comes. You’re off to a great start. Keep these coming!

  • George Barckley

    Mike, Kudo’s for doing what you can for the TPE’s in this scary economy. Your video reminds me of an idea I had after witnessing the show Kitchen Nightmares with Gordon Ramsay “fixing” restaurant businesses; an A-Hole, like yourself, working with TPE’s to “fix” their business with the resources you provide in your book and blog. The opportunities are there (we just landed a new engagement in the banking industry), TPE’s just need to reassess the opportunity that is there and stop thinking they are above the “crap” jobs.

    As far as your video; remove the VT helmet or replace it with Bama red; Roll Tide!

  • Allen L

    I’m not a big fan of video presentations and this one is a good example of why. Video is only worth my time if the video adds value, I could have read the transcript in less time and gotten the same content. Watching two people sit at a desk and talk is boring and is only done (it seems to me) cause you can not because you have anything that needs to be seen.

    As to content, excellent points and something I teach and write about all the time. Baseball is simple, catch the ball, throw the ball, hit the ball, and run the bases! Far too many people waste their time on finesse when the same time spent on fundamentals will always return a higher result.

  • Soren

    I’d generalize this a bit more… or at least make a clear transition or connection to business in general and what you can take away from recommendations in this one specific industry (restaurants)… having a series of experts give their number one thing entrepreneurs should do in this economy might be interesting… in addition to the restaurant specific focus… just some thoughts….

  • Heather

    The video was great! Your energy was fantastic…you are very succinct in your delivery. The music is great! You should have interviewed your pal in the John? Hahahah…. That would be funny and Lord knows we all need a laugh in this market.

    I think that a few ideas for restaurant owners would have been helpful…maybe a suggestion on how to be creative on the cheap to keep customers coming. That would be motivating and make the change more fun. At the end of the video it was not clear if he was going to be in business. I’d love to think he put one of the ideas to use and is having success and repeat business even in hard times.

    Fact is everybody eats and even in this economy people like to eat out. Maybe creating a recession menu would be helpful? Maybe doing a special on a day of the week would help. Maybe handing out a card on… say, Monday, to Monday customers for a discount every Monday for a month would bring them in on Monday? Regardless of the gimmick/tactic/draw people will continue to go to the places they love but would feel less guilty about spending in uncertain times if they feel they are getting a deal on something really good.

    The restaurant business is a time driven business. Food has an expiration date. People eat lunch between 11-2pm. When lunch is over they start preparing for dinner. The owners are constantly worried about time which takes TIME away from their being able to get creative. Timing takes TIME away from them being able to switch things up and keep people excited about their place, their food and to keep people coming back. Another thought is to offer recession sized portions. People will often leave food on their plate….smaller potions would help. Maybe even a “splitsies” menu so that 2 people get a deal if they share a soup and sandwich to split….I don’t know just thinking? It’s always better to get two people in:)

    People want all they used to be able to get….they want to feel like they are being frugal in these times. Trust me, even if I can’t afford it or shouldn’t I love to go out and get that glass of wine and I do…I just pick the place that seems to be a good deal.

    Keep the info coming:) I have been suggesting to my pals that they subscribe to your site with all of your good ideas it keeps me moving forward!!

    EAT your DRINK and BE MERRY!

  • http://www.TheMogulMom.com Heather Allard

    Hi Mike,

    Just watched the video–I thought it was great. It was just like the information you offer in your book–clear, concise, to the point. I liked how you summarized what each person said & related it to other TPE’s out there. I also liked how you said what you personally had to do to turn a profit–cut staff & reduce your own salary–that realness & personal touch is what makes your book/video appealing to other real entrepreneurs.

    I give it 2-cheeks up. Hee.

    Heather

  • Greg D

    I think the video should go into more detail about specifics on how to survive. Neither expert gave much detail but they did each have good points.

    You can tie in what both experts said by taking a closer look at your business to find exactly what you need to do to survive.

    You mentioned layoffs – Needs more details on survival through layoffs and making the right decisions. From the closer look analysis, who to let go, why you need to let someone go, justifying letting someone go, the thought process behind evaluation of employees, etc.

  • http://www.activeport.com Julie Fogg

    I have a take-away from watching this video that I think everyone should pay VERY CAREFUL ATTENTION TO: FOCUS. On sales. Enough said. And buy/read Mike’s book if you haven’t done so already.

  • http://barfieldmanagement.com Chase Barfield

    Feedback – Video was good. Straight and to the point without a lot of fluff. I wouldn’t make the videos any longer than 5 minutes. In our hyperactive world, many people will sit through a 3 minute video but won’t sit through a 6 minute video. Crazy? You bet your ass it is! People waste 2 hours on a stupid movie but won’t spend 6 minutes to improve their life. Ok. I’m getting off of my soap box. You get the point – short, sweet and to the point.

    You could also implement a plugin that will take a poll for future videos. You want to serve the people. What better way to engage them and serve them at the same time than to ask them what they want and give it to them.

  • http://www.spiritofbroadway.org Brett Bernardini

    12 years ago, i founded and run a nonprofit performing arts corporation in Norwich, CT. I left a very stable job as a professional educator – 20 years high school – in order to feed my spirit and nurture a community. I found you and your work while taking time to work on my business one day. I enjoy your videos and always learn something from them. (I love the “I can play football” video…freaking funny!!!)

    This last video – the restaurant guy – is most things a video should be:
    – honest subject
    – human face
    – universal concern

    What I am missing is a “call to action”. What do I get out of this video? What is my ROI for having invested 4 minutes of my day; and to that question I do not have an answer. I like the input of the “experts” but their “thinking out loud” does not translate into an action plan – at leats not for me.

    I got a great deal out of your video where you talked about Price, Convenience and Quality. As most entrepreneurs, I am hungry for new thoughts and ideas. This “restaurant” video did not give me the quantatative return that I got from the earlier one.

    Finally, as a professional theater director, keep up the enthusiasm and the “real you!” No matter what you have to say, people will come back to your work because of your passion and your playful nature. All entrepreneurs want to have fun…that’s why we work for ourselves…in these stressful times…teach us something important, but remind us to have fun doing it!!

  • http://www.shuffables.com Ritchie

    Some quick thoughts and feedback for you…( you asked for it so here goes)

    Sorry Mike but that skull just set an ominous picture for me for entire clip and you kept on going back to that scene throughout it…
    Have something else to hang back there?

    Hear me out and then review your clip.

    Opening scene with the skull hanging on wall over your right shoulder…
    kinda ominous sign no matter what you may say in video!

    Talk about survivlal mode?
    Seems like the patient is long dead already to me.

    Focus?
    I’m stuck on focusing on that skull!!!
    Look at that skull!!!

    I’m gettting mixed signals Mike.
    Lose the dead animal fast !!

    Stop video at 8 sec’s or so and stare at it you’ll get my point!!!
    Then check it out at 1:29 and stop it when you get intense and serious with the double whammy of increased costs and reduced sales.
    Now look at that skull!!!! Overcome these hurdles? Message I get is it ain’t happening especially if I’m in resaurant biz.

    Review the clip and see how each time you cut back to that scene that skull is there!!

    Not quiet a subliminal message but some signal is being sent in some way and I’m no rocket scientist.
    (I’m sure not intentionally either)

    How a bout a lovely green plant or picture of a sunrise?
    Or maybe a skyscrapper going up???? Something encouraging?

    Or perhaps someone jumping out of a plane without a parachute!! : > )

    My 1/2 cent.
    There maybe a grain of truth in here somewhere.

    All this being said you did get me to watch it and review it a few times.

    Ritchie

  • http://HaveAByte.com Erik Knepfler (HaveAByte.com)

    One more suggestion: After posting my comment here, the page refreshed without showing my comment or any indication that it was even received by the system. What’s up with that?

  • http://www.AffinityGroupDenver.com Greg Eckler

    I like the video. I really like the intro and the branding “on a Roll”. As far as the editing, it seemed like mike and the interviewee were filmed seperate times. The editing seemed forced.

    I would like to see specifics for the business. What do the experts see as ways to cut costs for the biz being profiled.

    I am a realtor in Denver and this month may be a record revenue month for me and my biz partner. It is coming at the perfect time. We over spent for 2008 because we were focused on long term projects, branding, staff, etc, etc, etc that we didn’t have the money for. We ended up losing about $30,000 last year and I’d say that was the price of education. We are in the process of taking our monthly overhead from over $10,000 per month to just about $2,000. Here are some of our examples and this type of thing would be good for a video, my business wouldn’t apply to everyone but specific examples would help someone understand my business (real estate) and how I made changes:

    1) Trying to make every expense tied to revenue – Even our assistant will start to bill us for “projects”. We may have her down to 5 hours per week for general admin. Now she is 30 hours per week. Each project will be tied to a buyer or seller that should have revenue tied to it.

    2) Pull back on low-return investments. Right now we have a website that generates about 300+ leads a month. We spend time calling and emailing these folks to convert them to buyers/sellers. We have a company help us call/email the leads that are over 6 months away from doing anything. The conversion rate of the 1-6 month leads may be 2% and the 6+ month leads are worse. For the short term we’ll be stopping the outsourcing and changing our contact to a drip email that provides value for someone looking to buy or sell. We’ll be working on getting other agents to start working those leads and pay us a % of deals closed.

    3) Pulling back on Marketing – Time is money. We are spending more of our time keeping in touch with our past clients and sphere of influence. We are dropping the mailings and post cards at least for now. Better contact and less money – Big help!

    And one last thing… The woman in the video said something was “Hokie” and in my world, that is a good thing. I went to Virginia Tech with Mike. GO HOKIES!!!!

  • Erik Knepfler

    If there’s one minor nag on the production quality, it’s the crazy loud audio then the quiet voices. Volume needs to normalized a bit between the voice and music in all sections. I couldn’t hear the voice when it started due to where I set my volume with the intro music, then had to increase it and rewind. “ZeroPunctuation”‘s videos (Google him) are notoriously bad about this, for example. Suggestions: Lower music section volume by 50%. Then create some white background noise in your listening environment (a loud fan works well) and ensure the voice is clear throughout.

    This being the first time I have been to your site, I was a little surprised to see that this page with the video box obscures the navigation menu on the left. A simple fix would be to add some introductory text above the video just to push it down a bit, or somehow push it to the right a bit (confirmed in FireFox, Safari, IE, and Chrome.) A better possible fix is outlined on this page:

    http://manisheriar.com/blog/flash_objects_and_z_index

    Now that we’re past the techie stuff, onto the requested “brutally honest” feedback. Remember, you asked for it! :)

    I watched the video twice with the 2nd time replaying segments repeatedly in order to take notes, as I often know people who don’t have the time to watch every video they come across, but they know I’m interested in them and they ask me to watch it, summarize and recommend whether it’s worth them watching the whole thing themselves. I find that this kind of summary is often VERY revealing of the quality of a video like this (though usually reserved for longer ones):

    One sentence executive summary

    ——————————

    Big changes won’t reflect badly since everyone is doing it due to the recession, so go nuts with those changes, then about 3 minutes and 30 seconds of repeating the dire situation and pain with the usual fairly obvious tips.

    Slightly longer summary:

    ————————

    Video: How to Survive the Recession

    Intro: It’s scary. Mike is finding businesses unprepared. What are you going to do to weather this storm?

    Problem examples from restaurateur/entrepreneur of 15 years: Increased costs and hours, decreased sales and profits. He’s scared he’ll have to close. People are cutting back. (a lot of focus on the pain)

    Two experts weigh in on how to survive:

    Expert #1

    1. Good year for survival mode

    2. Big changes won’t reflect badly because everyone is cutting back.

    3. Focus on staying in business

    Best tip: focus on survival

    Expert #2:

    1. Take 15 minutes a day to focus on the business instead of over-micromanaging and over-delegating.

    2. Focus on the basics, ask “where am I?”, “what’s going right and what’s going wrong?”

    3. Focus on the details, and there’s no better way than to just “suck it in”

    4. If you have a razor thin profit margin, a small error can make or break

    Best tip: Back to basics (most emphasized point)

    Mike’s summary: He interprets what the two experts said as “take decisive action” (I didn’t hear them say that explicitly). He shares the pain, as he cut his own salary and staff, got rid of whatever bloat was necessary to be profitable.

    Final comment: Summarize the nuggets of wisdom provided throughout the video at the end with bullet points/text overlayed while reciting them one by one. There’s so much repeating of the obvious pain in this video that I kind of tuned out the first time, and didn’t even really hear the valuable suggestion until I went back and carefully analyzed it!

    I hope this was helpful.

  • http://premiumwebsites.net/wordpress Dotty

    I like the video – but I want to see more. Specific tips would be great – then seeing the business owner implament the idea and how it actually helps. I would like to see more meat.

  • http://www.iojuice.com Alfredo Nasti Jr

    Hi Mike,
    I enjoyed the video. I would like to see more on how the business owner can make changes to improve the bottom line. The sound needs some improvement but all in all it hits home and very good work. I will look forward to your new and improved version as you move forward.

  • http://communicationsteroids.com Tim ‘Gonzo’ Gordon

    Quality: excellent. Great production values, so it was easy and fun to watch.

    I waited for the next step and didn’t see it: take that advice to the deli owner, maybe even have a quick bit of where you show the owner the responses from your two experts, and then get the reaction from the owner.

    Finally, I felt the advice from the two experts was general (and good, not to be discounted), but if they had offered one or two specific tactics (shorter hours, cut back on low-selling items, etc.) it would have been interesting to hear that!

  • Craig

    The video was great. I felt you asked the right questions to the experts and they gave great feedback.

    The only thing I would add is a follow-up video in the next few months to see how business has changed, what they did different, and if profits has increased since the last time you talk to him.

  • http://www.ResuMAYDAY.com Lauren Milligan

    This is a really good video with 3 great interviews. My only ‘critique’ of the video is this: When Dominick starts talking, I was distracted when you took a drink from your coffee cup. Because it took up most of the frame, I lost about 10 seconds of his short message. It also kind of seemed to throw Dominick off, too.
    On the positive side, I really loved seeing the restaurant shots and listening to the owner. He was a very genuine guy and I hope his restaurant does well. If I was in his neck of the woods, I’d go there today for lunch.

    Keep up the awesome work!

  • John Geraghty

    I liked the way that you were right on point about the need to take decisive action. If we wait to act, the decision we have made is to leave our success in the hands of fate. The two individuals you interviewed presented a balanced importance without the frantic expression that we are hearing from some at this point. That will allow all of us to remain resourceful and to access our intuition rather than being blocked by fear.

    I am a recent follower, and I want to acknowledge your creativity and enthusiasm. You are adding a great value.

    Live on purpose!

    John

  • http://www.keepsakesbyfaith.com Faith Saunders

    I viewed the vodeo.As per your request, here is my feedback. Good attempt to help us to address this critical issue. In order to improve the video, I think
    * it was too focused on the restaurant industry. (Believe me I know that you are not planning a documentary) but having a few different entrepreneurs would broaden the scope a little bit.
    * the pointers are too vague. For example, your first expert did not come across as one. His point about the presentation he attended was not clear. What was he trying to convey. This time would have been best used to give more specific steps to take. For instance, the 2nd expert gave more concrete ideas.
    * Also, the audio lowered at one point when you were speaking with the first expert.
    * Sorry to harp on the first expert but when you asked him what suggestions would he make to survive in this economy, his first response was ‘Oh Boy’. That made me feel that he was as loss as I am.
    * Also, the restaurant owner must be doing something to survive. Spend a little more time with him and explore steps he has taken.

  • Stacey Kannenberg

    I love the video concept but I thought your experts should have given this small business more CONCRETE takeaways – he needs to build his network and work within his loyal customers to embrace him!! Is he already doing “cause marketing” with non-profit/fund raising events for the local community? For example a local child who is battling cancer – ask for volunteers from the community to wait and bus tables (reducing his own staffing needs) to drive in more traffic to his restaurant. He gives 5% of 10% for a certain time and all tips to the charity! The charity will drive in traffic to the event. Is he making strategic partnerships within his community – offer a group discount to club meetings – the red hatters, the ladies bowling league, the lions club, the PTA/PTO to build his repeat book of business. Is he using twitter to twit about nightly specials? Is he blogging about his restaurant – giving the flavor of his flavor? Does he have a way for his customer base to submit favorite recipes and have his customer base vote of the favorite one and offer that as the special for a special night? If my family recipe is chosen, I would invite my entire family to come and celebrate our family recipe chosen that night! It would be our night of fame!! Is he going above and beyond in the level of customer service so that his customers want to keep coming back – does he have a greeter and wait staff that understands the value of building relationships? Does he want to create an eBook of some of his special recipes? I was just talking to a Costco book buyer and he said he is always looking for local restaurant cookbooks, so what is this restaurant’s story? Is he offering lunch delivery for local shut-in? Does he offer catering – box lunch service to local office park employees –one day a month?? For example the local tool & die shop has a safety lunch incentive every month, no accident – free box lunch service provided by this restaurant. Is he offering healthy alternatives to those of us trying to stick to our new year’s resolutions? Does he have something on the kids menu other than all fried foods and is he serving kid size bottled water or 100% juice boxes for kids? As a mom, if you have all the amenities to make my kids happy, than I am happy!!! Can they make mini pizzas at the table and you cook them? Are you offering kids birthday parties? Share your favorite story with us about our restaurant – was anyone engaged at your restaurant?? Share those stories, stories build word-of-mouth! Is he offering tips to help us save money to buy in bulk – he is the expert – help us all learn from your expertise, like Emril! BAM!

    Loved the European Mount on your wall!

    Smiles – Stacey

  • http://www.localadlink.net/sherrie Sherrie

    Well as much as I would like to say I loved it, I hated it, thought it was great I was not able to watch any of the videos. It came up on my screen but would not play. Please resend and I will try it again.

  • http://www.interviewforfreedom.com Jocelyn

    Hi Mike!

    Your new video offers some great things to think about but left me wondering…what are the ways to “focus” 15 min. on my business every day? They could offer a few tips and suggestions on how to do that and it would be even better:) I like the roll of TP behind your head!

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