What Poker Can Teach You About Your Business Competitor's Secrets

Published by Mike Michalowicz (Google+)

Wouldn’t it just be the cat’s meow if you could have an inside look at every one of your competitors? Just think about what kind of advantage you could have if you knew which competitors were really doing well, and which ones were just a lot of hot wind? Well, there is a trick to doing this, and it’s something I learned playing poker with my friends.

Determining Position

In poker, when someone has a weak hand, they have two options – they fold or they stay in. If the poker player with the weak hand decides to stay in, they only have two ways that they can win. The first one is by good fortune, if their hand is unexpectedly better than everyone else’s. This is possible when everyone else has crap, although it is rare.

The other way is if the player with the poor hand can bluff the other players into giving up, which is the likelier way for them to win. So, in this type of scenario, what does the weak player do? They behave as if they are strong! They don’t want you to know they have a weak hand because, if you know, you can easily determine your odds of beating them.

Those players with the weak hands will try to act stronger through the words they say, the gestures they make, how they peek at their cards, how they crack a smile, or even by the speed at which they put their chips on the table. They will do everything they can to make it appear that they have a strong hand.

On the Flip Side

Conversely, those who have a strong hand want to get as many chips in the pot as possible. The more people they can persuade to stay in the game and keep adding to the chips, the larger the pot becomes.

So it is important to understand that the player with the strong hand wants to look weak. He wants you to think you can easily beat him. And of course, when the cards are revealed, he has won with his great cards, much to your surprise.

The whole game of poker is about persuasion, and it has these basic two rules – if your hand is weak, you are best served by making others believe it is strong. And if your hand is strong, you are best served by making others believe it is weak or, if nothing else, that you are of no consequence.

Business Poker

In business and in life, it is exactly the same way. The entrepreneurs that are struggling behind the scenes will put on an air of success. After all, if prospects know they are weak, they won’t get the business. The stronger they act, the more likely they are to get the client. And if the competition believes they are successful and strong, they will respect them and work at staying competitive with them.

Conversely, when you have a strong company, it is much better for your competitors to think you are of no consequence. Let them spend their time fighting other competitors, while you go about getting clients.

Sizing Up Their Hand

So, here is the big reveal (although it is not 100 percent, since there are, in fact, people who simply speak the truth and don’t have hidden agendas, although they are rare). If you want to get a sense of how your competition is doing, simply ask them. If they brag, if they pound their chest and point to how successful they are, they are likely struggling.

On the other hand, if they simply respond that they are “okay,” or that “business is just business,” then these are the ones that are probably kicking ass and taking names. They are without a doubt the ones you want to watch.

While this doesn’t put the whole puzzle together on how your competition is doing, it is a big piece. Often, when it is competitor talking to competitor, the overt actions they take are a huge “tell.” And another thing to keep in mind is what Paul Newman used to say: “If you're playing a poker game and you look around the table and can't tell who the sucker is, it's you.”

By Mike Michalowicz, Author of The Toilet Paper Entrepreneur


Category: Skill Toolbox, The Back Office
Tags: , , , , , .
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  • http://www.thedowntoearthdoctor.com Tom

    Now that I’ve been working mainly through the internet this year, I’m amazed at the secrecy out there. It’s awfully hard to get accurate information on what works and what does not.
    I’ve learned to always check rankings and references. And yes, the ones who are bragging are usually the ones to avoid.

  • http://www.sacandagadigest.com Shelley

    Good advice. I have competitor’s who brag all the time carrying on how wonderful their business is, how great his advertisers are, how happy he is and blessed for his life and so on. He really carries it on and on. I know for a fact he is struggling. The other competitor of the same nature says he is doing good but it’s very hard work but he is enjoying it. I think he is right on the mark. Me…I’m trying to get my new venture off the ground but in baby steps. No bragging, just working behind the scenes acting like I know what I am doing because if you believe you can do something you will get there. Power of positive thoughts. Make them good ones!

    • http://www.ToiletPaperEntrepreneur.com Mike Michalowicz

      @Shelley – I think you are on to it. Chest pounding is a big indicator of a struggling company… not always, but often!

  • Elle L.

    “…there are, in fact, people who simply speak the truth and don’t have hidden agendas, although they are rare.”

    Why not make it less rare?
    Pretending & BS-ing is a lot of work, unless one enjoys that kind of thing. AND it often comes back to bite you in the ass.
    In business and Life, do you really want to be known for your skill at deception?

    Would YOU want to do business with someone who is a skilled deceiver?

    • http://www.ToiletPaperEntrepreneur.com Mike Michalowicz

      Elle – Wonderful comment! I agree – stay clear of the deceivers… but of course, master deceivers are hard to detect.

  • http://armandomobile.com Morgan

    Excellent advice! We recently sponsored a few poker players because they reflect a lot about who we are and what we like to represent in our brand. Thanks for the great article!

    • http://www.ToiletPaperEntrepreneur.com Mike Michalowicz

      Morgan – Sponsoring poker players!?!? Interesting… give me some more deets on how that helped in your marketing. Were they on TV wearing your logo on a shirt or hat or something?

  • http://www.thinkbigthinkmoney.com/ Ken Siew

    This reminds me of the fact that some companies could actually be struggling even if there’s a lot of hooha on the news.

    Also, a lot of the wealthiest people in the world don’t really have much publicity, while the ones who do might actually be in financial trouble (that’s why they need the exposure!).

    But, as you said Mike, the stronger you act, the more likely you are to get clients. I can personally relate that to my online shopping (books/self development courses), I’d usually spend money at websites where I think they are doing well, which means that their stuff is good. So if you appear weak, you ward off the competition, but you also stand to lose some clients. Think you have to be sure you’ve got a good marketing plan in place before going that route. What do you think?

    Thanks for the great tips!

    • http://www.ToiletPaperEntrepreneur.com Mike Michalowicz

      @Ken – it is a balance. You must not act weak to your customers, but at the same time chest pounding to your competition should be avoided. I believe we should be truthful and strong to our clients, and when it comes to the competition – if anything show indifference or weakness, but no need to pound the chest.

  • http://www.LibreriaBerea.com Edwin Soler

    Great article. I had to wait to get home to read it since it’s blocked at my current job. I actually started to use some of your strategies but also realized I am making some huge blunders in other ones. I’ll need to re adjust my strategies and start having fun at the “TPE poker table”. Thanks Mike.

    • http://www.ToiletPaperEntrepreneur.com Mike Michalowicz

      Edwin – Your blocked at work? Possibly the word POKER is not allowed at your office.

  • http://USFarmsInc.com MAKE MY DAY

    Like Kenny Rogers used to say… You got to know when to hold – and know when to fold!! Experience is a GREAT teacher!!

    • http://www.ToiletPaperEntrepreneur.com Mike Michalowicz

      @Make My Day – AWESOME SONG!

  • http://twitter.com/anand_rohan Rohan Anand

    Hey Mike,
    Though what you’re saying is right but you’re assuming the audience indifferent to human behavior. Suppose if a weak player must act strong to win and a strong player should act weak to win. Aren’t the hand predictable by the means that if I’m looking weak then I’m strong because I won’t like to look weak if I’m weak :)
    The moment we assume that everyone would behave rationally, the behavior has become predictable though prediction was something we wanted to avoid….

    • http://www.ToiletPaperEntrepreneur.com Mike Michalowicz

      @Rohan – That is a VERY good point. Thanks!

  • http://armandomobile.com Morgan

    @Mike
    Yes we basically purchased space on the players arms. So we created a patch and then they wore our logo. It was seen at the World Series of Poker (which included TV). Pretty cool stuff!