Comments on: How To Handle Unhappy Customers http://www.toiletpaperentrepreneur.com/managing-focus/how-to-handle-unhappy-customers/ Sat, 11 Feb 2012 17:39:00 +0000 hourly 1 By: smallbiz http://www.toiletpaperentrepreneur.com/managing-focus/how-to-handle-unhappy-customers/#comment-42666 smallbiz Wed, 19 Oct 2011 07:28:00 +0000 http://www.toiletpaperentrepreneur.com/blog/?p=382#comment-42666 Unfortunately some "squeaky wheels" are the problem and try to take advantage of small businesses. If only businesses could rate clients on professional boundaries and honouring their end of contracts. Unfortunately some “squeaky wheels” are the problem and try to take advantage of small businesses. If only businesses could rate clients on professional boundaries and honouring their end of contracts.

]]> By: Georgik » Blog Archive » The Toilet Paper Entrepreneur http://www.toiletpaperentrepreneur.com/managing-focus/how-to-handle-unhappy-customers/#comment-2956 Georgik » Blog Archive » The Toilet Paper Entrepreneur Wed, 01 Jul 2009 08:01:30 +0000 http://www.toiletpaperentrepreneur.com/blog/?p=382#comment-2956 [...] stoja aj ?lánky, kde sú zozbierané názory podnikate?ov na rôzne problémy. Napríklad: ako jedna? s nespokojnými klientami alebo motivácia [...] [...] stoja aj ?lánky, kde sú zozbierané názory podnikate?ov na rôzne problémy. Napríklad: ako jedna? s nespokojnými klientami alebo motivácia [...]

]]> By: Gladys http://www.toiletpaperentrepreneur.com/managing-focus/how-to-handle-unhappy-customers/#comment-2955 Gladys Sat, 06 Jun 2009 06:18:39 +0000 http://www.toiletpaperentrepreneur.com/blog/?p=382#comment-2955 Another great list - and interesting that there is a common theme running through many of the answers. Thanks for putting this information together, and for including my tip! Another great list – and interesting that there is a common theme running through many of the answers. Thanks for putting this information together, and for including my tip!

]]> By: Dealing with angry customers | VistaPrint Small Business Blog http://www.toiletpaperentrepreneur.com/managing-focus/how-to-handle-unhappy-customers/#comment-2954 Dealing with angry customers | VistaPrint Small Business Blog Fri, 05 Jun 2009 16:18:54 +0000 http://www.toiletpaperentrepreneur.com/blog/?p=382#comment-2954 [...] to keep an existing customer than to gain a new one!! ~ Randi-Sue Deckard of Designing-Diva Studios Click here to see the full [...] [...] to keep an existing customer than to gain a new one!! ~ Randi-Sue Deckard of Designing-Diva Studios Click here to see the full [...]

]]> By: quinncreative http://www.toiletpaperentrepreneur.com/managing-focus/how-to-handle-unhappy-customers/#comment-2953 quinncreative Thu, 04 Jun 2009 22:24:10 +0000 http://www.toiletpaperentrepreneur.com/blog/?p=382#comment-2953 Great suggestions. Useful. I just wish my client had told me she was unhappy, instead of telling a colleague of mine six months later. I could have fixed it FAST if she'd said something back then. Great suggestions. Useful. I just wish my client had told me she was unhappy, instead of telling a colleague of mine six months later. I could have fixed it FAST if she’d said something back then.

]]> By: MB Linder http://www.toiletpaperentrepreneur.com/managing-focus/how-to-handle-unhappy-customers/#comment-2952 MB Linder Thu, 04 Jun 2009 22:16:19 +0000 http://www.toiletpaperentrepreneur.com/blog/?p=382#comment-2952 Thank you for including my recommendation! I thoroughly enjoyed reading the other 54 suggestions. Thank you for including my recommendation! I thoroughly enjoyed reading the other 54 suggestions.

]]> By: Susan M. Baker http://www.toiletpaperentrepreneur.com/managing-focus/how-to-handle-unhappy-customers/#comment-2951 Susan M. Baker Thu, 04 Jun 2009 21:51:43 +0000 http://www.toiletpaperentrepreneur.com/blog/?p=382#comment-2951 Mike, Thank you so much for the opportunity to contribute! Keep the great ideas coming. Susan M. Baker Escape Hatcher Mike,

Thank you so much for the opportunity to contribute! Keep the great ideas coming.

Susan M. Baker
Escape Hatcher

]]> By: Lyn Hoyt http://www.toiletpaperentrepreneur.com/managing-focus/how-to-handle-unhappy-customers/#comment-2950 Lyn Hoyt Thu, 04 Jun 2009 21:39:00 +0000 http://www.toiletpaperentrepreneur.com/blog/?p=382#comment-2950 LOVE reading the suggestions made by everyone else. Sure shows what you are made of as a business when you handle a complaint with ease and options! Thanks for including my suggestion. LOVE reading the suggestions made by everyone else. Sure shows what you are made of as a business when you handle a complaint with ease and options! Thanks for including my suggestion.

]]> By: Sparkly D http://www.toiletpaperentrepreneur.com/managing-focus/how-to-handle-unhappy-customers/#comment-2949 Sparkly D Thu, 04 Jun 2009 19:49:59 +0000 http://www.toiletpaperentrepreneur.com/blog/?p=382#comment-2949 I'm loving that Service Recovery Tool Kit (Marilyn Suttle) and Converting your customer into a spokesperson, which was touched by a few people here. I'm going to bookmark, and study these tips for Crisis and Reputation Management reasons. I’m loving that Service Recovery Tool Kit (Marilyn Suttle) and Converting your customer into a spokesperson, which was touched by a few people here. I’m going to bookmark, and study these tips for Crisis and Reputation Management reasons.

]]> By: Sean http://www.toiletpaperentrepreneur.com/managing-focus/how-to-handle-unhappy-customers/#comment-2948 Sean Thu, 04 Jun 2009 19:34:24 +0000 http://www.toiletpaperentrepreneur.com/blog/?p=382#comment-2948 These can be great recommendations--however; be careful. There are some customers who live by the mantra of "the squeaky wheel gets the grease" and they specifically complain (when there isn't actually a problem) banking on the fact that you will offer them premium service, discounts, and even free things. It's unfortunate, but it definitely happens--and giving into that only makes them more bold and ensures they continue scamming other businesses since they usually succeed. These can be great recommendations–however; be careful. There are some customers who live by the mantra of “the squeaky wheel gets the grease” and they specifically complain (when there isn’t actually a problem) banking on the fact that you will offer them premium service, discounts, and even free things. It’s unfortunate, but it definitely happens–and giving into that only makes them more bold and ensures they continue scamming other businesses since they usually succeed.

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