Comments on: Do Your Employees Pass This “Easy” Etiquette Audit? by Jodi Smith

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By: Faol-Inc.Com - Education Guide » Putting the “Custom” back in Customer

Faol-Inc.Com - Education Guide » Putting the “Custom” back in Customer — Fri, 24 Apr 2009 00:53:59 +0000

[...] in person or on the phone, how they dress and the manner in which you keep your establishment.

By: OPEN Forum by American Express OPEN | | Putting the “Custom” back in Customer

Fri, 24 Apr 2009 00:37:51 +0000

[...] in person or on the phone, how they dress and the manner in which you keep your establishment.

By: Corrie

Corrie — Mon, 16 Mar 2009 01:50:10 +0000

Love this! It’s so true…”nice” goes a long, long way. It works in reverse also: when calling any customer service department about an issue with a product or service, consider how folks tend to speak to them on a daily basis. It can’t be easy to manage so many personalities every day. Be nice going in, and generally you’ll get what you set out to accomplish with the phone call.

By: Emee

Emee — Fri, 13 Mar 2009 16:18:35 +0000

Great advice for business in ANY economy!

By: Dan Danford

Dan Danford — Fri, 13 Mar 2009 14:45:02 +0000

This is great advice – manners matter all the time, but you’re right – now they’re essential. Thanks for the reminder.
I’ll RT this on my Twitter feed – @family_finances.